How to report a consumer product safety incident
(NC)—If you or someone you know has experienced a health or safety incident involving a consumer product such as children's toys, children's jewellery, textiles, household products or sporting goods, you are encouraged to report it to the manufacturer or the retailer from which you obtained it.
Under the new Canada Consumer Product Safety Act, companies who become aware of an incident related to a consumer product they import, sell or manufacture are required to file an incident report, both to Health Canada and to the person from whom they obtained the product. The information will then provide Health Canada with a record of the incident and timely knowledge about product safety issues. This can help to protect the public from consumer products that pose an unreasonable hazard to human health or safety.
Anyone wanting to report a product safety incident directly to Health Canada may do so by going online and visiting www.healthcanada.gc.ca/reportaproduct or calling 1-866-662-0666 toll-free.
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