Issues Online
May  June  July  Aug
Search Tips

Narrow your search results by using '&' or 'AND' between keywords

Use quotes to search for phrases such headlines eg. "this is the headline"

Also try a Google search of our site

Restreignez et centralisez votre recherche en utilisant “&” ou “ET” entre les mots”

Utilisez les guillemets pour rechercher des expressions et titres précis, par exemple. "c'est le titre"

Utilisez aussi l’outil de recherche Google pour notre site.


Knock knock. Beware. Why door-to-door sales are not for HVAC equipment

(NC) Think it's safe to buy heating or cooling equipment from a door-to-door salesperson? Think again.

Thousands of Canadians get taken in each year by unscrupulous salespeople coming to their door selling everything from hot water tanks to new furnaces. They say they're from a legitimate business or utility company and seem to have all the bells and whistles – a nametag, an official-looking clipboard. But in fact they are attempting to persuade unsuspecting homeowners to buy products they don't need, and at an inflated price.

Sad thing is, they're very convincing. They might tell you your furnace is outdated, against code, dangerous even, or that you are being overbilled. They aim to frighten, and in some cases convince people to sign into multi-year rental or payment schemes that are impossible to get out of.

“These salespeople are misrepresenting themselves and they are very belligerent and very aggressive,” notes Nancy McKeraghan of Newmarket-based Canco ClimateCare. “We had one customer who was paying $29 a month to rent a thermostat, when a good programmable thermostat, installed, costs around $150!”

You can protect yourself by checking to see if the seller has a well-marked vehicle and asking for proper identification. Ask them to leave their business card, and advise them you will contact them at a later date once you've done your due diligence. If they insist the offer is limited to that moment, this should set off warning bells. And never, ever, let them into your home unless arranged in advance, once their credentials have been assessed.

Utility companies and respected heating and AC suppliers rarely sell door-to-door. Similarly, if a utility is servicing an area, it will inform residents in advance, and never ask to see a bill as it already has that information on file.

When buying or renting a water heater, furnace or air conditioner, do it from a trusted store or through a licensed contractor. Make sure you have plenty of time – days even – to review the product information, the options and, most importantly, the fine print.

If you want to buy something at your door, best to stick to Girl Guide cookies and other small purchases.

For more consumer tips and information, visit or for information on how to locate a qualified contractor in your area, visit

Word count: 382

Terms of Use

Articles are provided free of charge. Articles appearing on web sites, must credit Articles appearing in Print, must credit News Canada with (NC) at beginning of an article or – News Canada at the end. Any source/sponsor of the information quoted in the text must also be identified as presented. Images are only to be used with corresponding editorial copy. Usage of News Canada articles constitutes your acceptance of these terms and an agreement between you and News Canada.

Image Instructions - Note: Illegal to use without News Canada editorial.

To open/download image(s) used in this article, please click the following links:

Click here for image file: «80787H.jpg»