Tips to help you report consumer product incidents
(NC)—Health Canada encourages Canadians to play their part in product safety. Everyone – consumers and industry – has a role to play in reporting incidents involving consumer products such as children's toys and jewellery, sporting goods, textiles and household products.
If you or someone you know has experienced a health or safety incident related to a consumer product, Health Canada encourages you to report it as soon as possible. You are encouraged to report the incident to the manufacturer or the retailer from which the product was bought. You may also contact Health Canada directly. Here are some tips to make it easier for you:
• Visit the “Report an Incident Involving a Consumer Product” page of the Health Canada website at www.healthcanada.gc.ca/reportaproduct.
• Choose either the consumer or industry tab near the top of the page.
• Include information such as the name and address of the manufacturer, the product UPC code, model and lot number, when and where the product was purchased and whether or not you still have the product.
• Fill in the report and ensure you follow the instructions. The more detail you give the easier it will be for inspectors to follow up.
Anyone wanting to report a product health or safety incident can also call toll-free at 1-866-662-0666.
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