Avoid being burned by aggressive water heater sales tactics

(NC)—Aggressive and questionable door-to-door water heater sales tactics have become a growing problem in many communities in Ontario. As an informed homeowner, you should know that Enbridge, Direct Energy and government agencies do not promote the exchange of water heaters door-to-door. If someone does come to your door to service your water heater without an appointment, they very likely are not from your current water heater provider and are there to try to get you to sign a new contract.

In the event that you are approached by a door-to-door water heater salesperson, EnerCare Inc., a leading provider of energy efficient products and water heater rentals, has developed a list of DOs and DON'Ts to better protect you.

• Always ask the salesperson for identification and which company they represent.

• Get additional expert opinions or estimates from your water heater provider when door-to-door salespeople assert that a replacement product is needed.

• Ask the salesperson if you can receive a copy of their sales material or contact information to review. Be wary if the salesperson is hesitant of leaving behind such information.

• If you feel pressured or threatened, ask the salesperson to leave and call the police if they do not immediately comply.

• Don't let the salesperson into your home.

• Don't show the salesperson your existing contract, monthly bills or any personal information.

• Don't sign a contract until you have read it carefully and understand it thoroughly.

• Don't sign a contract if it fails to explain that, under Ontario's Consumer Protection Act, you can cancel a contract within 10 days of receiving a written copy of the agreement without incurring a penalty of any kind.

• Don't be fooled by “too good to be true” offers.

To learn more about aggressive door-to-door water heater sales tactics and additional ways to protect yourself, visit www.EnerCare.ca/KnowYourRights.

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