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Don't let water heater salespeople get your blood boiling

(NC)—With 2,240 government complaints and inquiries about companies offering water heaters, door-to-door water heater sales are a growing problem in Ontario. Water heater rental sales have been the second highest consumer complaint received by Ontario's Ministry of Consumer Services for the past four years

Many consumers are unaware that government agencies and organizations such as Direct Energy do not promote the exchange of water heaters door-to-door, and as a result, are in some cases entering into contracts with salespeople claiming to be from such organizations. New legislation passed at the end of 2013 will enhance protection for Ontario consumers by seeking to curb misleading door-to-door sales practices, once regulations have been put in place.

Among other things, the new legislation:

• Doubles the existing 10-day cooling-off period to 20 days and bans the delivery and installation of water heaters during this period.

• Provides new consumer protection when the rules are not followed.

• Allows for rules requiring companies to confirm sales by making scripted and recorded telephone calls to the customer.

As this new legislation is not yet in effect, John Macdonald, the CEO of EnerCare Inc. reminds us to remain vigilant against misleading door-to-door sales practices and to never sign a contract at the door without a thorough review.

EnerCare, a leading provider of energy efficient products, suggests that individuals look out for potential warning signs, such as claims from the salesperson like:

It's time to upgrade your current water heater.

• We're from your current water heater provider, utility or local municipality.

• Government regulations say your plastic venting system for your water heater needs to be replaced due to safety reasons.

• Our water heaters are more efficient than the one you have in your home.

• We can replace your old water heater free of charge.

• We need to see your current bill.

More information is available at

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Attention editors: This article is for distribution in Ontario only.

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