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You will soon be protected from the water heater sales pitch

(NC)—Consumers in Ontario will soon be able to rest assured that their rights against door-to-door water rental salespeople are better protected.

The Stronger Protection for Ontario Consumers Act, which passed at the end of 2013 (but is not currently in effect), combats aggressive door-to-door sales by providing new rules to curb misleading sales practices.

The new legislation doubles the existing 10-day cooling-off period to 20 days; bans the delivery and installation of water heaters during the new 20-day cooling-off period; provides new consumer protection when the rules are not followed, such as requiring the supplier to reimburse the customer for all cancellation, return or removal fees; and gives enhanced authority to make regulations governing supplier conduct and agreement content. This includes a requirement that companies confirm sales by making scripted and recorded verification calls to the customer.

“This is a great step forward in enhancing consumer protection rights against misleading door-to-door water heater sales,” says John Macdonald, the CEO of EnerCare Inc., a leading provider of energy efficient products. “Consumers should take the time to review any proposed contract and learn about the provider before signing anything at the door. Always ask if this contract is too good to be true and whether this company will be around in a few years if a problem arises with their water heater.”

More information is available at

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Attention editors: This article is for distribution in Ontario only.

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